Returns Policy

This policy applies to orders delivered in New Zealand. It does not limit your rights under the Consumer Guarantees Act 1993.

Faulty products

We always accept products with a manufacturing fault. Contact us with your order number, a short description of the fault and a photo, and we will repair, replace or refund the product as the Consumer Guarantees Act provides. We pay the return postage for faulty products.

Change of mind

• You can return a product within 30 days of delivery if you change your mind.
• It must be new: unused, unworn and unwashed, in its original packaging with all tags attached. We cannot accept a change-of-mind return that shows signs of wear or use, such as marks, sweat or odour.
• You pay the return postage.

Not returnable for change of mind

• Customised products: anything printed, embroidered or made to order for you, for example with a name, number, logo or club design.
• Hygiene products: underwear, swimwear and mouthguards.

These products are still covered if they have a manufacturing fault.

How to return a product

1. Before you send anything, email sales@teamsports.co.nz with your order number and the reason for the return.
2. We will confirm the return and tell you how to send it.
3. Send it to: Returns, 49A Sir William Avenue, East Tāmaki, Auckland 2013. We recommend a tracked service.

Refunds

We refund your return to the payment method you used for the order within 3 business days of receiving it. Your bank can then take 2 to 5 working days to show the refund in your account.